• You can use our FREE return service for all your returns.
• Please make sure you include the return label and indicate the reason for the product return on the return form.
• Items that do not meet the above criteria will not be refunded.
• Only online orders purchased on asics.com, asicstiger.com, and onitsukatiger.com can be returned via this process. All in-store purchases should be returned in store.
• We reserve the right to change our returns policy at any time.
If you are a member of OneASICS™:
• OneASICS™ members have a 90-day trial on all footwear, apparel and accessory purchases made on asics.com, asicstiger.com, or onitsukatiger.com (does not apply to outlet.asics.com).
• If for any reason you are not satisfied, you can return footwear, apparel or accessories with or without original tags.
• To sign-up for OneASICS™, create your free account here ASICS, ASICS Tiger, Onitsuka Tiger.
If you are not a member of OneASICS™:
• All purchases in asics.com, asicstiger.com or onitsukatiger.com have a 30-day trial on all footwear, apparel and accessories.
• You have 30 days to return your item.
• Items must be unworn and in their original packaging with the labels attached.
• Please note that the same return conditions apply for OneASICS and non-OneASICS members on the ASICS Outlet.
1. Find the return label included with your order.
2. Follow the instructions on how to fill in the return form.
3. Attach the return label and drop it off at your local drop-off point. Please check your return form to identify which courier your order was sent with.
For UPS Drop Off please visit: https://www.ups.com/dropoff.
For DPD Drop Off please visit: https://www.dpd.co.uk/apps/shopfinder/index.jsp.
4. Once we receive the item (this can take up to 10 working days) and have verified it, we’ll process the refund within 5 working days. We'll process the refund to the payment method used on the original purchase and the amount will include the cost of the product and any tax applied. It is our goal to process this within the above mentioned times, however, return times are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
5. Call us on +49 2131 7518822 for any questions.
* Calls from a mobile will be charged. Charges will vary depending on your provider.
We can only accept products for return if they were bought in Germany. If you made your purchase in another country, you’ll need to return them to the country where you bought them.
We currently don’t accept exchanges through asics.com. We only refund orders proving they meet our return criteria (explained above).
If we’ve made an error on your order, please contact us immediately on +49 2131 7518822 or email@example.com and we’ll be happy to assist you. Our business hours are 9:00 am to 6:00 pm, Monday to Saturday.