Shipping


IMPORTANT STOCKTAKE NOTICE

Our warehouse will be closed for stocktake on Thursday 4th of May and Friday 5th of May.
All online orders placed between 12:00pm Wednesday 3rd of May – Friday 5th of May will be shipped the following week commencing Monday 8th of May.
Please consider delivery times before placing your order.


SHIPPING INFORMATION

ASICS Tiger ships Monday-Friday, excluding public holidays.

We deliver to mainland Australia and Tasmania and are excited to offer FREE shipping to these regions.

Completed orders placed on weekdays before 12:00pm AEDST will ship the same day. Any orders placed after 12:00pm AEDST (local Sydney time) will ship the next business day.

Once dispatched, we aim to deliver your order within 2-4 business days. Regional areas may take longer.

SHIPPING METHOD DELIVERY TIME SHIPPING CHARGE
Standard  Delivery 2-4 Business Days FREE

CARRIER INFORMATION

Our carrier, Startrack, does not deliver to the following locations: Parcel Lockers, Locked Bags, Airports, Hospitals and/or Prisons. Accordingly, any orders nominating these locations as the shipping address will be rejected and the products not sent or delivered. We reserve the right in our sole discretion to refuse to deliver products to any locations.


BILLING & CREDIT CARD DETAILS

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Entering a billing address and phone number that does not match your bank’s records may result in delays to your order.

Your credit card will not be charged until your order ships. Upon placing your order your credit card may show that your purchase is pending prior to shipping. If for any reason the credit card transaction for your order does not proceed then any temporary authorizations placed on your card should expire or become void in 5-7 business days.


CANCELLING & MODIFYING ORDERS

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return please go to our returns information page or contact our customer service team at shop@asicstiger.com.au


INTERNATIONAL BILLING & SHIPPING

We do not ship internationally. We do not ship to the Torres Straight Islands or Christmas Island.

We only accept payment from credit cards and accounts issued within Australia. If you have placed an online order with an overseas card, your order will be cancelled and our customer service team will notify you.


ORDER STATUS

STATUS DESCRIPTION
Submitted: Your order has been placed through the website and is being transferred to our warehouse
In Process: Your order has been received by our warehouse and is being picked and prepared for delivery
Complete: Your order is with our freight carriers and is on the way, or has been delivered to you

Your order is subject to the Terms of Sale. If you have any questions please contact our customer service team at shop@asicstiger.com.au